FAQ - Frequently Asked Questions

1. Is there a minimum order quantity?

There’s 2 answers to that question. For instock crests, no there's not. We accept orders of only 1 crest even though we'd love you to buy more…LOL. For custom orders, the minimum order is 25.

2. What forms of payment do you accept?

We accept Visa, Mastercard, PayPal, cash or money order. But please don't mail cash, we accept it if you pickup your orders and then we can meet you!

3. Can I return or exchange any patches that I purchased?

If you are not satisfied with your crests for any reason, keep them and we will give you a full refund. You won't be out one red cent guaranteed.

You can also exchange any instock patches for others at any time. Just return the merchandise in re-saleable and new condition. Please enclose a copy of the original receipt/s or include your contact information (phone, address and email). You may choose a refund or merchandise exchange in the same amount of the return (excluding shipping). You will have to pay the postage on any items you are returning to us. For returns, we will calculate the amount we owe you. You can either keep the credit to be used at a later date or we will refund you in whatever method you originally purchased them.

Retired, dated or custom patches are not returnable.

4. Will my custom embroidered patch look just like what I supplied?

It will depend on what your art looks like.  When reproducing an existing embroidered patch, it will look the same. If you have computer generated art, it will be very close! Our talented designers can work from your camera ready art or logo, a drawing, a rough sketch, or written description. You'll be very pleased, we can promise that!

Here's a note from one of our very happy customers:
"I just wanted to say, "Thank you!!" for the fabulous crests you created for our first ever "Uniquely Me! Girl Power" self-esteem weekend in April 2011. The crests were wonderfully done and all the girls and adults alike were happy to receive this memento of their weekend. The time and attention you took in helping us design the crests from scratch while maintaining Girl Guide requirements was greatly appreciated. Your quality and craftsmanship are always superb and the pricing is very reasonable. We will certainly use e-patches & crests again in the future when we need custom designed crests. Thank you for your continued support of Guiding!" --Tonya M

5. How many colours can I have in my patch and do you have any special colours?

You are allowed up to 9 thread colours without incurring additional costs. There are also special colours like metallic, neon and glow-in-the dark threads.

6. What size should my lettering be?

Small lettering is often illegible. For best results, lettering should be at least 1/4” in height or 18 pt. in size. Block or sans serif fonts work best.

7. Will I be able to proof the design you created for me?

Absolutely! Once you place your order, a design will be created per your instructions and specifications. We will email you a proof and you'll have the opportunity to approve or make changes until you are satisfied and before production begins.

8. Will I be able to proof my patch before they are sewn?

Absolutely! You'll receive a digital proof of your patch via e-mail before we proceed with production. You'll be able to make any changes you'd like including colour changes, as long as your changes conform to the approved patch design.

9. How long does it take to receive my order?

Again there are two answers to this question. For instock crests or items, it depends on what shipping method you choose. You can view the shipping options and times here. It generally takes about 4 weeks to ship your custom patches from the time we receive your order.

10. What if there's something wrong with my custom order once I receive them?

In the unlikely event that there's a mistake with your patch order, we'll gladly replace them at no charge.

 

If you have additional questions, we'd be happy to answer them for you.

Lori St. Martin
e-patchesandcrests.com
Smiles Guaranteed!