All orders are shipped from Canada to almost anywhere on the planet via Canada Post. If it's overnight delivery, we can arrange courier delivery via FedEx, UPS or Purolator if there’s overnight courier service to your address. If you have a courier account, we can also ship items to you using your account.
In-stock orders normally ship within 2 business days unless otherwise noted on the website. However, during times of heavy order volume (especially October and April-May), orders normally ship within 3-4 business days of when they were placed. If items are back ordered, you will be contacted when your order is processed not the day the order is placed.
All shipping transit times quoted are business days (Monday-Friday), and day 1 is the day AFTER the order has been shipped. Weekends and holidays are not considered business days.
Shipping costs are calculated on the SUBTOTAL BEFORE ANY DISCOUNTS due to size and weight of packages.
Shipping rates are subject to change without notice.
|Timeframe CA||Order Total||Delivery Type||Price|
|3-10 business days NO TRACKING||0.01 - 75.00||Regular Uninsured Western||3.00|
|2-3 business days WITH TRACKING||0.01 - 200.00||Express Western||13.00|
|2-3 business days WITH TRACKING||200.01 - 600.00||Express Western||16.00|
|2-3 business days WITH TRACKING||600.01 - 1500.00||Express Western||22.00|
|3-10 business days NO TRACKING||0.01 - 75.00||Regular Uninsured Eastern||3.00|
|2-3 business days WITH TRACKING||0.01 - 200.00||Express Eastern||18.00|
|2-3 business days WITH TRACKING||200.01 - 600.00||Express Eastern||22.00|
|2-3 business days WITH TRACKING||600.01 - 1500.00||Express Eastern||32.00|
|3-10 business days NO TRACKING||0.01 - 75.00||Regular Uninsured Atlantic||3.00|
|3 business days WITH TRACKING||0.01 - 200.00||Express Atlantic||18.00|
|3 business days WITH TRACKING||200.01 - 600.00||Express Atlantic||22.00|
|3 business days WITH TRACKING||600.01 - 1500.00||Express Atlantic||35.00|
|5-7 business days WITH TRACKING||0.01 - 200.00||Expedited Eastern||14.00|
|5-7 business days WITH TRACKING||200.01 - 600.00||Expedited Eastern||17.00|
|5-7 business days WITH TRACKING||600.01 - 1500.00||Expedited Eastern||22.00|
|7-9 business days WITH TRACKING||0.01 - 200.00||Expedited Atlantic||14.00|
|7-9 business days WITH TRACKING||200.01 - 600.00||Expedited Atlantic||17.00|
|7-9 business days WITH TRACKING||600.01 - 1500.00||Expedited Atlantic||25.00|
|Timeframe US||Order Total||Delivery Type||Price|
|7-20 business days NO TRACKING||0.01 - 40.00||Regular Uninsured to United States||8.00|
|7-20 business days NO TRACKING||40.01 - 125.00||Regular Uninsured to United States||10.50|
|5-10 business days WITH TRACKING||0.01 - 350.00||Trackable Packet to United States||22.00|
|5-10 business days WITH TRACKING||350.01 - 700.00||Trackable Packet to United States||25.00|
|3-5 business days WITH TRACKING||0.01 - 400.00||Express to United States||37.00|
|3-5 business days WITH TRACKING||400.01 - 1000.00||Express to United States||47.00|
|3-5 business days WITH TRACKING||1000.01 - 2500.00||Express to United States||70.00|
|Timeframe International||Order Total||Delivery Type||Price|
|10-20 business days NO TRACKING||0.01 - 60.00||Regular Uninsured||10.50|
|10-20 business days NO TRACKING||60.01 - 125.00||Regular Uninsured||15.00|
|8-15 business days WITH TRACKING||125.01 - 200.00||Trackable Packet||37.00|
|8-15 business days WITH TRACKING||200.01 - 400.00||Trackable Packet||42.00|
|5-10 business days WITH TRACKING||0.01 - 200.00||Express||70.00|
|5-10 business days WITH TRACKING||200.01 - 800.00||Express||95.00|
We accept secure online payment by VISA, VISA Debit, MasterCard, Discover Card, and American Express.
Orders are accepted through our website or by phone or fax. If ordering through our website you can place your order 24 hours a day, 7 days a week. If you prefer to call us and place your order, you may do so during business hours. Our toll free number is 1-877-335-8904 and our business hours are Monday - Friday 9:00 am - 5:00 pm MST (11:00 am - 7:00 pm EST). Our fax number is 403-864-4830. Your credit card will be charged the moment you place your order. We DO NOT STORE CREDIT CARD INFORMATION ON OUR WEBSITE. Payment can also be made On Account only with prior approval. You can also mail us a cheque or money order and we will ship your order once it’s received. Please don't mail cash, we accept it only if you pickup your orders and then we can meet you!
If you need your order by a certain date, please let us know by either leaving a note in your shopping cart or better yet, by giving us a call! We will check to see that we have enough stock and what the shipping options are for your address.
The delivery times are in reference to the time spent in transit (once your order has left our office). This time does not include the 2 business day processing time. Day 1 is the day AFTER the order has been shipped. Weekends and holidays are not considered business days.
Our delivery times do not include the time it takes for your order to clear customs. Unfortunately, some packages do get held up as they cross borders and we can not control how long it takes to be cleared.
The transit time varies depending on what shipping method you choose and where you live. All uninsured packages are shipped via snail mail and have no tracking numbers, so are at the mercy of the postal system.
We provide tracking numbers for these shipping methods only: Canada Xpresspost and Expedited, USA Trackable Packet and Xpresspost, plus International Xpresspost. You can view all shipping options and times in the above tables
Back orders do occur. Sometimes the demand for our products is greater than the speed of production and what we carry in stock. If you know that you will need a large quantity of an item, please give us 3-4 weeks notice so we can ensure to have enough patches available for your event. When we become aware of a back order, we will notify you by email with a general or specific date of when we expect to receive the item back in stock. You are given the option of receiving a partial shipment or waiting for the full shipment. We pay shipping on all back orders. We apologize in advance for the inconvenience that back orders may cause.
If you need to cancel your order for any reason, it is best to call our fun patch team during business hours. Orders can be cancelled as long as they have not already been shipped. There is no fee to cancel an order. We will refund you in whatever payment method you used.
If you are not satisfied with your crests for any reason, keep them and we will give you a full refund. You won't be out one red cent guaranteed.
You can also exchange any in-stock patches for others at any time. Just return the merchandise in re-saleable and new condition. Please enclose a copy of the original receipt/s with the return. If you don't have the receipt, you can also login to your account and print past orders from there.
IF PAPERWORK IS NOT INCLUDED, WE WILL NOT REFUND FOR THOSE CRESTS.
WE WILL NOT PROCESS A REFUND UNTIL WE HAVE RECEIVED THE PATCHES THAT YOU ARE RETURNING.
We will not be responsible for any packages lost during a return. It is recommended that you send your package with a tracking number so you can monitor its location.
You may choose a refund or merchandise exchange in the same amount of the return (excluding shipping). You will have to pay the postage on any items you are returning to us. For returns, we will calculate the amount we owe you. You can either keep the credit to be used at a later date or we will refund you in whatever method you originally purchased them.
Returns or refunds less then $5.00 are not accepted. Retired, dated or custom patches are not returnable.
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
We can change the shipping address on an order after it has been placed. If you have entered your shipping address incorrectly, please call us at 1-877-335-8904 to have your order corrected.
Orders shipped outside of Canada may be charged customs fees taxes, duties, processing fees, brokerage fees, etc. when the package arrives) and are NOT included in your shipping charges. Unfortunately, E-Patches & Crests has no control over these fees or able to estimate what the fees may be. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local customs office or shipping carrier. Please check with your local customs office to learn more about the customs laws and fees in your country. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees. We do not issue any refunds for custom fees, shipping or the cost of your order should you refuse to pay the customs fees.