A Division of 1497202 Alberta Ltd.
Proudly Canadian Since 2005
During July and August, we will be shipping orders Tuesday's and Thursday's. If you have an urgent request, please give us a call and we'll do our best to accommodate.
Canada Post is behind with their deliveries so shipping times have been extended to what's listed on our shipping page. If you require an urgent shipment, please either add a Comment to your order or call our office at 1-887-335-8904. Learn about our COVID-19 procedures. We wish everyone good health!
We also stand in support of racial equality and against brutality in all its forms.
No there's not. We accept orders of only 1 crest even though we'd love you to buy more…LOL.
It depends on what shipping method you have selected or where you live. We are located in and ship from Alberta, Canada. You can view our shipping rates and times for more information.
Customers can pick up orders during regular office hours: 9:00 AM – 5:00 PM, Monday to Friday. Some days, especially during the summer, these hours can change. Please call 1-877-335-8904 to arrange for a pickup and to ensure that we'll be at the office when you arrive.
After Hours Pickup
If you are unable to pick up your order when we are at the office, please contact us and arrange to have your order placed in our outside private area unlocked 'mailbox'. No personal information other then your first name and last initial will be displayed on your package. Please ensure that if someone other then yourself is picking up, that they collect the package that has the correct name as there can be more than one order in the 'mailbox' at one time.
We accept secure online payment by VISA, VISA Debit, MasterCard, Discover Card, and American Express. We also accept PayPal, cash or money order. We also accept unit or business cheques if you have an account. But please don't mail cash, we accept it if you pickup your orders and then we can meet you!
We process payments in Canadian and US currency. You can select either currency when you visit our site. Once you have selected a currency, you can change it by clicking on the country flag at the top of any page.
Orders shipped outside of Canada may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when they arrive. Unfortunately, E-Patches & Crests has no control over these fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local customs office or shipping carrier. Please check with your local customs office to learn more about the customs laws and fees in your country. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.
You can exchange any in-stock patch or full set for others at any time. Only full sets can be returned not individual pieces. Just return the merchandise in re-saleable and new condition. Please enclose a copy of the original receipt/s with the return. If you don't have the receipt, you can also login to your account and print past orders from there.
IF PAPERWORK IS NOT INCLUDED, WE WILL NOT REFUND FOR THOSE CRESTS.
You may choose a refund or merchandise exchange in the same amount of the return (excluding shipping). You will have to pay the postage on any items you are returning to us. For returns, we will calculate the amount we owe you less a 10% restocking fee. You can either keep the credit to be used at a later date or we will refund you in whatever method you originally purchased them.
Refunds and exchanges are only accepted for ONE YEAR from the original sale date.
Refunds and exchanges are not accepted for discontinued items. Please perform a search on our website to see if the item is still listed before returning any crests.
Refunds or exchanges can take up to a week to process.
Returns or refunds less then $5.00 are not accepted. Retired, dated or custom patches are not returnable.
If you have any questions, we'd be happy to answer them for you.
Our prices are calculated per item. All discounts are applied at the item level and item prices are rounded up to the nearest cent after 50 cents. For example, a $1.50 crest with a 15% discount equals $1.275, which is rounded up to $1.28.
If your order is needed for a specific date, we recommend choosing a shipping option with tracking and insurance. If your order has a critical in-hand date, we highly recommend using a courier i.e. FedEx or UPS. If an order has been shipped via snail mail, without tracking or insurance, those items will not be replaced.
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If you have made sure your browser and your internet security software are not blocking cookies, your service provider or company firewall may be blocking them. This is rare, as cookies are used by many sites in many useful ways, but it happens on occasion. If your provider blocks cookies, we suggest you contact them directly as many network administrators turn on cookie blocking and will leave it on until they receive complaints.
Should you have questions or concerns about in-stock patches, we'd be happy to respond to your enquiries.