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If you are not satisfied with your crests for any reason, keep them and we will give you a full refund. You won't be out one red cent guaranteed.
You can exchange any in-stock patches for others at any time. Just return the merchandise in re-saleable and new condition. Please enclose a copy of the original receipt/s with the return. If you don't have the receipt, you can also login to your account and print past orders from there.
IF PAPERWORK IS NOT INCLUDED, WE WILL NOT REFUND FOR THOSE CRESTS.
You may choose a refund or merchandise exchange in the same amount of the return (excluding shipping). You will have to pay the postage on any items you are returning to us. For returns, we will calculate the amount we owe you less a 10% restocking fee. You can either keep the credit to be used at a later date or we will refund you in whatever method you originally purchased them.
Refunds and exchanges are only accepted for ONE YEAR from the original sale date.
Refunds and exchanges are not accepted for discontinued items. Please perform a search on our website to see if the item is still listed before returning any crests.
Refunds or exchanges can take up to a week to process.
Returns or refunds less then $5.00 are not accepted. Retired, dated or custom patches are not returnable.
If you have any questions, we'd be happy to answer them for you.
Lori St. Martin
E-Patches & Crests Founder