These new terms and conditions take effect February 20th, 2026.
At Epatches, we believe business should be personal. We are a hard-working bunch, and we pour our hearts into every single patch we create. Because we value the trust you place in us, we have designed these terms to ensure we are always on the same page. We believe in being honest and helpful, treating everyone with the respect and dignity they deserve.
These terms govern your use of our website and your relationship with 1497202 Alberta Ltd., doing business as Epatches (referred to throughout this document as "we", "us", or "the Company"). By using our site, you signify your consent to these terms. We want your experience with us to be nothing short of great.
We are in this together, and that means we look out for your personal info. We only collect what we need to get your Epatches items to your door. We promise never to sell, rent, or lease your contact info to others. For the full details on how we keep your data safe, please visit our privacy policy.
The website and its original content, features, and functionality are owned by Lori St. Martin and operated by 1497202 Alberta Ltd. All materials, including text, graphics, logos, and software, are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. We put a lot of heart into what we create, and we appreciate your respect for that!
The term "Epatches" is a registered trademark. Any use of the Epatches name, logo, or branding without our express written consent is strictly prohibited. We want to ensure our brand remains a consistent symbol of quality for all our clients.
We are happy to grant you a limited, non-exclusive, and non-transferable license to access our site for personal or business inquiries, such as requesting quotes or ordering products. To protect the integrity of our work, you may not reproduce, distribute, or create derivative works from any part of this website without prior written authorization from us.
We work hard to ensure everything on our site is accurate and up to date. Because we are always growing and adding new designs that "pop," we reserve the right to change product details, prices, and availability at any time. If we ever have to cancel an order due to an inventory glitch or a pricing error, we’ll reach out to you directly to explain and ensure you aren’t charged.
Our Creativity: We put a lot of heart into our designs. The website and its original content are owned by our founder, Lori St. Martin, and are protected by law.
Our Name: "Epatches" is a registered trademark. We ask that you not use our name or logo without first checking with us.
Your License: You are welcome to use our site for personal or business use, like grabbing quotes or ordering patches to express yourself!
Membership is a free way for us to reward you! To keep things fair and secure for everyone, we allow one account per person. Creating multiple accounts (even with different email addresses) isn't allowed and will, unfortunately, result in the closure of those accounts and the loss of any points earned.
We’re in this together, which means we count on you to keep your information, especially your email, accurate and up to date. You are the captain of your account! Please keep your password safe and don't let others use your login. If you ever notice anything suspicious or think someone else has accessed your account, let us know right away so we can help you secure it.
Your E-Rewards are just for you. Because this is a personal membership, points and benefits cannot be sold, assigned, or transferred to anyone else. Any attempt to move points to a third party will be considered a violation of our community rules.
Membership is a special benefit we offer to our community members who follow the rules. To keep Epatches a great place for everyone, we reserve the right, at our sole discretion, to:
Epatches reserves the right to refuse membership or limit access at any time, with or without notice. This usually only happens in serious cases, such as:
Termination means immediate loss of access to membership perks and the permanent forfeiture of all points. Epatches is not liable for any loss resulting from the termination of an account.
If you ever need to leave us (though we’d be sad to see you go!), you can cancel your membership at any time through your account dashboard or by reaching out to us for help.
No Cash Value: E-Rewards points are promotional "thank yous" intended for discounts on future fun. They have no cash value, are not your property, and cannot be traded for currency.
Changes to the Program: We’re always looking for ways to improve! We reserve the right to modify, pause, or end the E-Rewards program (including how points are earned or their value) at any time without prior notice.
By creating an account, you’re confirming that you are at least 18 years old (or the age of majority where you live). We do not knowingly collect information from anyone under 18.
We believe in honest, straightforward service, and that includes making sure your payments are handled with care.
How to Pay: We accept a variety of ways to get your order started!
Credit & Debit: We accept Visa, Visa Debit, and MasterCard.
Regional Cards: We welcome American Express (for our Canadian neighbours).
Digital & Direct: We also accept PayPal, e-transfers, and direct deposits.
Traditional Methods: If you prefer, we accept money orders and even business cheques.
Note on Manual Payments: If you choose a money order or cheque, please keep in mind that we’ll start working on your order as soon as the funds have safely cleared our bank.
Currency & Taxes: We want to make shopping easy! You can select your preferred currency (CAD or USD) using the link in our website menu. Please note that all orders are subject to applicable provincial and federal taxes (like GST) based on where we are shipping your items or if you are picking them up.
Security First: Your safety is our priority. WE DO NOT STORE CREDIT CARD INFORMATION ON OUR WEBSITE. All credit card transactions are processed through secure, third-party, encrypted gateways to ensure your financial safety.
We love helping you create something unique! We offer Client Care, not just customer service, because we focus on the person behind the patch. Because custom projects require a little extra "elbow grease" from our design team, we have a few specific policies to keep the process moving smoothly.
Payment Options: We accept the same secure methods listed above.
A Quick Note for Canadian Banking: If you are banking within Canada and choosing to pay via e-transfer or direct deposit, please note these are processed manually and may take just a little longer to clear.
Profanity or offensive language.
Depictions of extreme violence or hate speech.
Content that infringes on the intellectual property or trademarks of others.
Any material we deem inappropriate at our sole discretion.
We love seeing the incredible designs you come up with! Because we are "in this together," we rely on a mutual understanding of trust and legal responsibility when it comes to the art we produce for you.
We ship your orders with care from our head office in Sylvan Lake, Alberta, to customers all around the world. We use a variety of reputable carriers (like Canada Post, Purolator, UPS, and FedEx) to make sure your package arrives efficiently.
To help you plan, please keep in mind the difference between Processing Time (the time we need to get your order ready) and Transit Time (the time your package spends travelling with the carrier).
Standard Timeline: Quality takes time! Custom orders generally take 4–5 weeks from the date you approve your final proof. This includes creating your sample, manufacturing, and our rigorous quality control check back in Alberta.
Rush Orders: Need it faster? For a 10% surcharge, we can move your project to the front of the line. Because we’re moving quickly, rush-order samples are approved in-house. While we prioritize these, we cannot guarantee a specific delivery date.
Choosing Your Method: For a full list of costs and timeframes, visit our Shipping Rates Page.
Regular Mail: This is our most affordable, uninsured option. Because it doesn’t include a tracking number, Epatches cannot be held responsible for items lost or delayed by the carrier.
Tracked Shipping: For urgent or high-value orders, we highly recommend selecting a tracked method. We’ll send you the tracking info as soon as it leaves our hands.
Third-Party Accounts: If you ask us to use your own courier account, we are not responsible for items lost, stolen, or damaged during transit.
U.S. Shipments: We aim to make shipping to our U.S. friends as seamless as possible!
Duties Included: For most standard orders, we handle the import duties and brokerage fees for you, so your package arrives without a knock at the door asking for extra change.
Exceptions: For exceptionally large or commercial-scale orders that fall outside our standard agreements, we reserve the right to invoice for those specific duties.
Other International Locations (Outside Canada & USA): If you are ordering from outside North America, your package may be subject to local taxes (VAT/GST), duties, or brokerage fees.
Customer Responsibility: These charges are assessed by your home country and are the responsibility of the person receiving the package.
Pro-Tip: We recommend checking with your local customs office so you know exactly what to expect when your Epatches arrive!
Legal Compliance & Honesty: As a registered commercial exporter, we value integrity. We cannot mark orders as "Gifts" to avoid fees; all packages will be marked with their accurate purchase value.
Customs Delays: Please remember that while we work hard to ship quickly, we have no control over international border delays or the time it takes for customs clearance.
We want you to love your Epatches purchase! If something isn't quite right with your in-stock products, we are here to help make it right.
Exchanges: We are happy to exchange any in-stock product for another item within 120 days of the original sale date, as long as the item is still active on our website.
Refunds: If you’d prefer a monetary refund, please let us know within 120 days of your purchase.
Condition: To be eligible for a return or exchange, items must be in new, resalable condition.
Exclusions: We cannot offer refunds or exchanges on discontinued or retired items.
The 15% Restocking Fee: For all monetary refunds, a 15% restocking fee is deducted from the product subtotal. This helps us cover the "elbow grease" required to inspect and restock items.
How You’ll Be Paid: We issue refunds back to your original payment method. For e-transfers or money orders, we’ll issue the refund via e-transfer or business cheque at our discretion.
Shipping Costs: Original shipping and handling fees are non-refundable.
Processing Time: Once we receive and inspect your returned items at our office, please allow 7-10 business days for us to process your refund or exchange.
Because custom patches are manufactured to your unique specifications and designs, we do not accept returns or offer refunds on custom products. They are one-of-a-kind, just like your vision! We strongly encourage you to review your digital proofs carefully before giving us the final "thumbs up."
We stand behind our work! If you receive an item that is defective or damaged, please notify us immediately. We will provide a replacement for the same item at no additional cost to you. If we missed a detail, we’ll fix it; it’s that simple.
Proof of Purchase: A copy of your original receipt is required for every return. E-Rewards members can find these in the Members’ Area, and guests can always contact us for a copy.
Return Shipping: You are responsible for the postage costs to send items back to our Sylvan Lake office.
We love helping you save while you create! To keep things fair and consistent for everyone, we use the following guidelines for our discounts and promotions.
Discounts are applied at the item level. To keep our pricing predictable, we use a standard rounding method where item prices are rounded to the nearest cent above $0.50.
For example: A $1.50 crest with a 15% discount comes to $1.275, which we round to $1.28.
Single Use: You can apply one promotional ("promo") code per order.
No Double-Discounting: To keep our prices sustainable, promo codes cannot be "stacked" or combined with other active sales, bulk discounts, or E-Rewards point redemptions unless we explicitly say otherwise.
Our Right to Adjust: Epatches reserves the right to modify, pause, or cancel any promotion or promo code at any time, for any reason.
The Basics: You earn points on the net purchase price of eligible items (this excludes taxes and shipping).
Promotional Events: We love a good "Double Points" event! These promotions are only valid during their specific timeframes and cannot be applied retroactively to orders placed before the event started or after it has ended.
Exclusions: Points are not earned on the purchase of gift certificates or on the portion of an order where you’ve used points to pay.
Accuracy: If points are added to an account due to a technical glitch, system error, or fraudulent activity, Epatches reserves the right to adjust those balances to reflect the correct amount. We’re all about doing what we say and keeping things honest!
Occasionally, our designs are so popular that demand exceeds our current stock!
Because we’re hard-working and try to ship orders as fast as possible, time is of the essence!
We stand behind our products. If there is a manufacturing defect or an error on our part:
We love hearing from our community! Whether you’re sharing a brilliant camp plan, a favourite recipe, or a suggestion for a new patch design, your creativity helps Epatches grow. When you share these with us (which we call "Submissions"), a few standard rules apply:
License to Use: By sharing your idea, you grant Epatches a worldwide, "forever" license to use, publish, and even modify your content. This includes the right for us to turn your suggestion into a physical patch or use your testimonial in our marketing. This is how we keep our catalogue fresh and exciting for everyone!
Ownership & Originality: You’re confirming that the idea is your original work (or that you have permission to share it) and that it doesn’t step on anyone else’s intellectual property rights.
Non-Confidentiality: We’re an open and helpful community, so any material you send our way is treated as non-confidential. This allows us to share your great ideas with the whole Epatches family.
Content Standards: We want to keep Epatches a positive space. We reserve the right to edit or decline any submission. Offensive language, spam, or external ads aren't allowed.
Rewards: We love saying "thanks" for great ideas! While we often offer rewards (like a 15% discount) for shared plans or designs, these are issued at our sole discretion based on the specific terms of our submission page.
We put a ton of care into our work, but we are a human team. To the maximum extent permitted by law, Epatches (operating as 1497202 Alberta Ltd.) shall not be liable for any indirect, incidental, or punitive damages, including loss of profits or data, resulting from your use of our site or products.
Our Limit: In any event, our total liability to you will never exceed the actual amount you paid for the specific order in question.
Outside of our "Defects & Errors" promise, all products are provided "as is." While we work hard to ensure every design "pops," we make no warranties regarding the fitness of a product for a specific purpose beyond our standard quality checks.
We are an Alberta-based company and follow the rules of our home province. These Terms & Conditions are governed by the laws of the Province of Alberta, Canada. By using our site, you agree that any legal proceedings will take place exclusively in the provincial or federal courts located in Alberta.
If a court ever decides that one part of these Terms isn't enforceable, don't worry—the rest of our agreement stays in full force and effect.
By hanging out on the Epatches website, you signify your agreement to these Terms. We may update these terms occasionally to reflect how we grow or to make our processes even better for you.
How we'll let you know: If we make any significant changes, we’ll do our best to give you a heads-up! This might be through a notice on our homepage, a post in the E-Rewards member area, or a quick update in our newsletter.
Your Responsibility: It’s always a good idea to check this page periodically. Your continued use of the site after we post updates means you’re on board with the new terms.
We’d be happy to respond to any of your inquiries, questions, or concerns! We love a good conversation. You can contact us through our website or by mail at:
Epatches 2 Forest Drive, Sylvan Lake, AB, Canada T4S 1H8
This page was last updated on January 28, 2026.
Subtotal 0
