PLEASE NOTE THAT DUE TO CANADA POST MANDATED 24 HOUR ROTATING STRIKES, ORDERS MAY BE DELAYED BY SEVERAL BUSINESS DAYS (from our shipping schedule).  If you require your order by a certain date, please contact us at 1-877-335-8904 or wecare@e-patchesandcrests.com for alternate shipping options. We apologize for the inconvenience. Thank you!

Privacy

Privacy Policy

Personal Information

Personal information like your name, address, phone number and e-mail address is obtained only when voluntarily submitted when you sign up as a member or place an order.


How we protect your Personal Information

Data collected is hosted in secure facilities in Canada. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards.  These measures include encryption of certain data, multiple layers of virus and malware protection, and restricted access to our network operations centers, servers and data. 

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you regarding your order. We may contact you by email, phone, fax or mail. 

You may request removal of your personal information.

How We Share It

We will not sell, rent or lease to others addresses, telephone numbers or e-mail addresses.


How We Use It

e-patchesandcrests.com will use your personal information to mail products to you and to request additional information to fulfill the order and payment process if necessary. We also use the information you supply to notify you about member specials and important news concerning e-patchesandcrests.com.

Statistical and cookie information

  • Cookies are small data files that are issued to your device when you visit a website and that store information about your use of the website. URL query strings are small amounts of data transmitted as part of a URL (e.g., website address) when you click on a hyperlink or submit a form in an internet browser.

  • We use cookies and other technologies (e.g., URL query strings) to process items in your shopping cart, track currency, and to compile aggregate statistical data about website traffic and interactions (see above), allowing us to provide you with a more friendly and secure user experience.

  • Cookies are stored in your device memory either over the long-term (e.g., to retain your currency preferences from visit-to-visit) or as a temporary file which will be cleared from your device memory when you close your internet browser. You may choose to turn off the use of cookies via your internet browser preferences; however, our website, products, and services may no longer function properly if you choose to turn off the use of cookies. You may still place orders over the telephone or by otherwise contacting us.


Third Parties

e-patchesandcrests.com also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter, Pinterest, Google+,  We Heart It, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.


Google Analytics

We use "Google Analytics" to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis. This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behavior on that specific website. According to Google, the data collected cannot be altered or retrieved by services from other domains.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser or using Google Analytics' currently available opt-outs for the web.


Aweber and Privacy consent

[To provide our news] we use Aweber, which provides online platforms that can be used to create, send, and manage emails. In providing this service, Aweber may collect personal information, such as distribution lists which contain email addresses that Members have sent, or intend to send, emails to, and all information relating to those email addresses. For further information about the type of personal information AWeber  collects, please refer to their Privacy Policy.

e-patchesandcrests.com will only use this information for the purpose of creating, sending and managing emails relating to E-Patches & Crests, in accordance with the preferences chosen by subscribers.

e-patchesandcrests.com will also use this information to measure Email Campaign performance and to improve the features for specific segments of customers, evaluate your use of our website, compile reports on website activity for website operators and provide other services relating to website activity and internet usage. AWeber may transfer this information to third parties where required to do so by law, or where such third parties process the information on Aweber’s behalf. AWeber uses cookies, Web Beacons, Tags and scripts to collect information about when you visit the website, when you use the services, your browser type and version, your operating system, and other similar information.

As AWeber is based in the United States of America (USA) and the information generated by cookies about your use of the website (including your IP address) will be transmitted to and stored by AWeber on servers located outside Canada, we are required to inform you that by subscribing to our eNewsletter:

  • you consent to your personal information being collected, used, disclosed and stored as set out in AWeber’s Privacy Policy and agree to abide by Aweber’s Service Agreement; you understand and acknowledge that this service utilises an Aweber platform, which is located in the United States of America (USA) and relevant legislation of the USA will apply.

You can opt out of our mailing list if you choose the ‘unsubscribe’ service provided by AWeber in every email, or contact e-patchesandcrests.com. You can also disable or refuse cookies or disable Flash player; however, you may not be able to use the services provided by AWeber if cookies are disabled. Should you wish to contact Aweber, you can find contact details on AWeber Contact Page.

AWeber has the endorsement of TRUSTe’s Privacy Seal, which means this privacy policy has been reviewed by TRUSTe for compliance with their program requirements including transparency, accountability, and choice related to the collection and use of your Personal Information. TRUSTe is an independent third party that operates a globally-recognised privacy trustmark.


AddThis

AddThis provides you with tools that collect information from visitors to your website or mobile device application. This information does not directly identify an individual and is instead designed to identify the devices used by your visitors. However, in certain circumstances, the visitor may opt to share their email address with AddThis to facilitate the services. These email addresses are not used for online behavioral advertising.

If you choose, you can opt out of interest based advertising facilitated by the AddThis tools at any time using the AddThis opt out.


External Links

Links to third-party web sites from e-patchesandcrests.com are provided solely as a convenience to you. We do not assume responsibility for any of these sites, their content, or their privacy policies. e-patchesandcrests.com does not endorse or make any representations about them or any information, catalogue or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the e-patchesandcrests.com site, you do so at your own risk.


Consent

e-patchesandcrests.com will use and share the personally identifiable information you provided to us in ways related to those described above. We reserve the right to disclose any and all pertinent customer information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.


Our Commitment to Data Security

e-patchesandcrests.com is concerned about the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use industry standard SSL encryption technology when collecting or transferring sensitive data such as credit card information, and we do not store credit card data on our servers.


Your Acceptance of These Terms

By using the e-patchesandcrests.com web site, you signify your assent to this Privacy Policy. If e-patchesandcrests.com updates or changes this Privacy Policy, the changes will be made on this page. Your continued use of this web site following the posting of changes to this Privacy Policy will mean you accept those changes.


How to Contact Us

Should you have questions or concerns regarding our privacy practices, we'd be happy to respond to your inquiries. You may contact us, or by mail at: 2 Forest Drive, Sylvan Lake, AB Canada  T4S 1H8.